News/158c8a51-2043-51b2-ad54-0f2bb7673813 (2020-03-16)

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Known Issues - Updated March 16

[Updated March 16]

Dearest Alchemists,

We have fixed the Mystic Tower Veda reset issue for another batch of players. The remaining affected players will receive compensation equivalent to the number of milestones they have missed when the issue is resolved for them.

For players who have cleared Floor 100 of The Mystic Tower Veda and are facing a reset issue, we highly suggest to contact our Game Support at https://alchemistww.zendesk.com/hc/en-us/requests/new. https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

We sincerely apologize for the inconveniences this has caused.

Thank you very much for your continued patience and kind understanding.







[Updated March 13]

Dearest Alchemists,

We are in the process of fixing the Mystic Tower Veda reset issue for affected players. Players who have their issue resolved will receive the following compensation rewards within 24 hours:

- Alchemy Drops x5
- Enlightenment Material 10-Summon Ticket x1
- Rare Evolution Material 10-Summon Ticket x2
- Gems x50


The remaining affected players will receive compensation equivalent to the number of milestones they have missed while the issue is being resolved for them.

We sincerely apologize for the inconveniences this has caused. Rest assured that we are continuously working to resolve this issue. If you are encountering any related concerns, we highly suggest to contact our Game Support at

https://alchemistww.zendesk.com/hc/en-us/requests/new. https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

Thank you very much for your continued patience and kind understanding.









[Updated March 12]


Dear Alchemists,

We are aware that there are a few affected players who still cannot reset the Mystic Tower Veda. We highly suggest to contact our Game Support at

https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

The team will be helping to reset the tower for affected players upon reaching out to us.

Thank you very much for your continued support and understanding.






THE ALCHEMIST CODE Team