News/1f0c2f64-13e7-5b92-af4a-adebddddd996 (2020-06-11)

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IMPORTANT- THE ALCHEMIST CODE French, German Spanish Language Versions Refunds Reminder

Dear THE ALCHEMIST CODE Users,



We would like to remind you that as a user of French, German, Spanish language versions of THE ALCHEMIST CODE (the “Services”) you may be eligible for a refund of purchases of unused paid in-game currency due to the French, German and Spanish language versions of the Services being phased out and converted into English.


As indicated in our previous notice of [04/23/2020], to request a refund, from [04/23/2020, 01:00 (PDT)], open your THE ALCHEMIST CODE and select the “Refund” link in THE ALCHEMIST CODE. Complete and submit the Refund Request Form.


You will get a response within sixty (60) days after your request is submitted and if you meet the refund requirements, you will get your refund issued to you through PayPal in US dollars within ninety (90) days. gumi’s determination of whether a refund will be made is conclusive. Please see the https://gumi.sg/terms/english.html Terms of Use of the THE ALCHEMIST CODE</a> and https://alchemistww.zendesk.com/hc/en-us/sections/115000357413-General HP notice</a> for further information.


If you have further questions about your account, refunds or the phase out and conversion of the French, German and Spanish versions of THE ALCHEMIST CODE please visit our support center at https://alchemistww.zendesk.com/hc/en-us https://alchemistww.zendesk.com/hc/en-us</a>

or please contact us at alchemist-app@gumi.sg.






THE ALCHEMIST CODE Team