Known Issues - Updated Nov 20 [ | ]
[Updated Nov 20]
Unrelenting Gloom Player Title
We have fixed the display issue for the Unrelenting Gloom Player Title for players who have obtained it before the November 14 update.
However, players who have cleared the quest after November 14 may still experience issues acquiring the Unrelenting Gloom Player Title. This will be fixed on our Nov 21 update and will require players to rerun the event to obtain the title.
In line with this, we will be extending the Unrelenting Gloom event until Nov 27, 23:59PM (World Time). We will also send out the following compensation to all players within 24 hours after the issue is fixed.
- Alchemy Droplets x5
- Event Skip Ticket x10
If you encounter other related issues, please contact our Support Team at
href="https://alchemistww.zendesk.com/hc/en-us/requests/new">
https://alchemistww.zendesk.com/hc/en-us/requests/new
Thank you very much for your patience and understanding.
[Updated Nov 18]
Alchemists, we have applied a fix to the following issues:
■ Memento Arduous Adventures - Experimental Home Run : Skill sequence issue
■ Missing Player Title
■ Data issue with Bud's Enlightenment
Thank you for your patronage and continued support.
[Updated Nov 16]
We've recently applied a fix for the following issues:
1) Character Model Textures
2) Unable to Clear Quest
・Ch 1: Ep 1 [2-9] Journey to the Ruins
・Ch 1: Ep 1 [3-5] Invasion of the Phantoms
・Ch 1: Ep 2 [1-9] Forbidden Power of Darkness
・Ch 1: Ep 2 [3-7] A Mask of Justice
3) Missing Hard Quest for Glanz
We're still looking into the Game Data Download Error and issues for Android 10 users.
We're sorry for these inconveniences, and if you still experience any of these issues, please let us know by sending a request to our Game Support team here: <a href="https://alchemistww.zendesk.com/hc/en-us/requests/new">
https://alchemistww.zendesk.com/hc/en-us/requests/new</a>
Thank you for your patronage and continued support.
[Updated Nov 14]
Dear Alchemists,
We are aware that some players are facing issues downloading the game data. We are currently investigating this matter.
For those affected players, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new
Thank you for your patience and understanding.
Attention Alchemists!
Please kindly take note of the following Known Issues for Version 5.0:
- Multiple/Mass Buffs
These buffs incorrectly show a text that it only affected a single unit although the effect is properly affecting all the target units. This will be fixed on a later update.
- Milestones
Milestone Completion Notifications appear twice for each Milestone. This will also be fixed on a later update.
- Memory Access
If players do not have a Memory Access, tapping on the reset button will not trigger a message informing that you do not have the item.
- Trials
The user interface will be non-interactable for some affected players when unlocking Trials for the first time. Kindly restart the game to resolve this issue.
- Other Notes
■ Players will experience unit level decrement for units between Level 91 to 95.
■ Unit Level Requirement has been increased and we will send the following items for this update:
2nd Anniversary Celebration Apple x90
■ Some devices with Android 10 may encounter an issue loading the game and we are now looking into this.
- Trick or Flower
There is a text issue for the Memento name in the EX Stage Quest Details which will be fixed on a later update.
CORRECT: "Decompressing at Day's End"
In addition, the EX stage was not increasing the Alchemic Boundary for the Event Memento "Decompressing at Day's End".
This has been fixed and now working correctly. - Some players might encounter a white display issue from the following:
• Mobius Tower
• Memento UI
Please be also advised that some players are unable to view some Event Milestones due to a display issue.
The Event Milestone list can only display a limited number of Event Milestones. Those that are supposedly displayed at the bottom of the list cannot be viewed due to several uncleared Event Milestones.
We kindly suggest to finish some Event Milestones at the top of the list for the latest ones to appear.
Thank you very much for your patience and understanding.
-
Should you encounter other related concerns, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new.
Thank you very much for your continued support and understanding.
We have fixed an issue wherein players were able to leave an Alchemia Port during the Raid period.
Please kindly note that players should not be able to leave or get kicked from an Alchemia Port during Raid period.
If you encounter any related concern in the future, please contact our Support Team at
<a href="https://alchemistww.zendesk.com/hc/en-us/requests/new">
https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.
Thank you very much for your kind understanding.
Please kindly take note of the following known issues updates:
White Display Issue
The white display issue encountered from Mobius Tower and Memento UI has been fixed. Thank you for your patience and understanding.
THE ALCHEMIST CODE Team