News/778280a0-38bc-54b4-972c-1dfa81aee340

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Known Issues - Updated Oct 11 [edit | edit source]

Known Issues - Updated Oct 11


  • Mystic Tower Veda Issue
    We have fixed the Mystic Tower Veda for another batch of affected players. If you are still encountering issues, we highly recommend to contact our Support Team at <a href="https://alchemistww.zendesk.com/hc/en-us/requests/new"> https://alchemistww.zendesk.com/hc/en-us/requests/new</a> so we can fix it individually.

    In addition, we have sent out 10,000 Veda Coins to players who were unable to reset the tower from Sep 26 - Oct 9. If you encounter any issues regarding this, please also contact our Support Team at <a href="https://alchemistww.zendesk.com/hc/en-us/requests/new"> https://alchemistww.zendesk.com/hc/en-us/requests/new</a>

  • PvP Matchmaking Issue
    There's an issue with the PvP matchmaking for some players. We are aware of the situation and currently looking into this.

    We're truly sorry for this inconvenience. Thank you for your patience and continued support.





  • Known Issues - Updated Oct 10


    • [Fixed] Setsuna 3D model Issue
      Setsuna 3D model skin was not changing when switched to other jobs.

    • [Fixed] Chapter 5-1-1
      Cutscenes were in English for other languages.

    • [Fixed] Enlightenment Issue
      Stats issue for the Enlightenment gates of "Gluttony" & "Wrath" and some stats were not applied as intended.
      Affected units:
      Setsuna / Zain / Logi / Dias / Lambert

    • [Fixed] Zheng Yi's Job Equipment Stats Issue
      Noble Regalia stats have been fixed!
      Light → Light Res

      Please note that the Stop Res stat are intended and the value in the description will be fixed on a later update.

    • 10M Event Board Selector Issue
      We have sent out a batch of the 10M Event Board Selector to affected players who completed the event board. We will continue to send out to other affected players in future batches.

    • Should you encounter other related issues, please send us a support request at <a href="https://alchemistww.zendesk.com/hc/en-us/requests/new"> https://alchemistww.zendesk.com/hc/en-us/requests/new</a>

      Thank you very much for your continued support and understanding.





      Known Issues - Updated Oct 4

      • "Gluttony" and "Wrath" Stats
        There's currently some stats issue on the Enlightenment gates of "Gluttony" and "Wrath" and some stats are not applied as intended for the following units:

        Setsuna / Zain / Logi / Dias / Lambert

        We'll fix this in the next update. We apologize for this inconvenience and thank you for your patience and understanding.




      • Known Issues - Updated Oct 3


        Please be advised of the following Known Issues update for October 3, 2019:


        • [10M Downloads!] Final Reward - Part 3 -
          ・Reward: 25-Elemental Soul Shard Selector
          ・Selector is credited into inventory and thus, unusable.
          ・We will send out the correct reward to affected users in different batches.

        • Unlocking Game Mode
          Some players may get stuck in the game when unlocking different game modes (e.g. Trials and Mystic Tower Veda) for the first time. Kindly restart the game to proceed to the newly unlocked game mode.

        • Chapter 5-1-1
          Cutscenes are in English for other languages and will be fixed in the next update.

        • Unable to Level Up Gear
          We have fixed the gears of affected players who were unable to level up certain gears to max.


        • We sincerely apologize for the inconvenience these may cause. Should you encounter any other issues, please send us a support request at <a href="https://alchemistww.zendesk.com/hc/en-us/requests/new"> https://alchemistww.zendesk.com/hc/en-us/requests/new</a>


          Thank you very much for your continued understanding and support.



          THE ALCHEMIST CODE Team