News/b9504d6c-87d6-5152-a269-be6b44d81821

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Known Issues - Updated Nov 28

Greetings Alchemists,

Please take note of the following known issues after today's update:


  • Fung Liu Multiplay Banner
    It displays as a blank white banner.

  • Dark Phantom Event (Part 2)
    There are multiple parts of the event that display Japanese characters.

  • These issues will be fixed on a later update.


  • Character Skins
    Natalie and Izayoi's Character Skins currently cannot be equipped. We are now working to fix this.


  • Android 10 Issue
    Please download the latest build from the Play Store to resolve the issue. We will be sending out compensation to affected players within 14 days. For affected players who purchased Alchemist Pact, we will also reimburse within 14 days.


  • Thank you very much for your patience and understanding.







    [Updated Nov 27]

    Dear Alchemists,

    We have sent Summon Coins to affected players of the Summon Coin Conversion Issue last Nov 20.

    If you have other related concerns, please kindly contact our Support Team at
    

    https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

    Thank you very much for your patience and understanding.






    [Updated Nov 26]

    Issues


    • Unrelenting Gloom Missing Title (Normal Mode)

      There is some issue for players who cleared the quest between Nov 14 – Nov 21 but did not receive the Title. We will send the title to affected players within 7 days.

    • 2nd Anniversary Login Bonus (Week 2) Issue
      We are aware that some players have issues with the week 2 login bonus where day 1 was only received on day 2. We will send the last day reward to affected players within 7 days.

      Updates
    • Anniversary Letters Event
      The Special Title will be sent out within 7 days.



    • [UPDATED Nov 25]

      Dear Alchemists,
      Please be advised of the following updates to known issues:


      • "Wonder Chronos" Gear compatibility issue for Zheng Yi - FIXED
        After this update, the following units can now also use "Wonder Chronos" - Siegfried, Shion, Asuka, Zheng Yi.

      • Dark Phantom Event Summon Gift Message
        The message text was not displaying properly and is now FIXED.

      • Thank you for your patience and continued support.



        Known Issues - Updated Nov 22

        Greetings Alchemists!

        We've added additional updates today (November 22):

        For iOS users who are unable to log in, please download the latest build from the App Store. We're aware that there are other issues for some iOS players after this update. Rest assured that the team is looking into a fix. 
        



        Android 10 issue: We're still working on this and we'll have an update on Nov 28. Sorry for this inconvenience and thank you for your patience and understanding.



        [FIXED] "Lord Commander Decoration" gear is only intended to be equipped by Light Units from Envylia and isn't intended for Zheng Yi's "Noble Scion" Job

        [FIXED] Dark Zain was unable to equip the "Excalibur" Gear

        [FIXED] Acquisition for the title "Relenting Gloom"

        [UPDATED] Dark Phantom Event Summon - "Random Soul Shard" Text



        Known Issues
        • "Wonder Chronos" Gear compatibility issue for Zheng Yi

        • "Dark Phantom Event Summon Gift Message" not displaying correctly







        Attention Alchemists!

        Please take note of the following Known Issues, Fixes, and Notices after today's update.

        Known Issues - Nov 21


        • Summon Coin Early Conversion
          Summon Coins have been unintentionally converted ahead of the scheduled time. We sincerely apologize for the inconvenience. The team is currently looking into this issue.

        • Mission “Go” button will bring players to the Events screen instead of the intended Genesis Event screen. This will be fixed in the next update.

        • Events Bulletin Board Gem Milestones display negative numbers after players have spent gems exceeding the final step. This will also be fixed in a future update.

        • Dark Zain is unable to equip the gear “Excalibur”, which will be fixed in a future update.

        • Dark Phantom Event Summon Text
          Random Soul Shard (Dark Phantom Units) also contains other units along with Dark Phantom units. The in-game description will be improved in the next update.


        • Fixes - Nov 21

        • We have hidden Edgar's unreleased Job 3. His Job 3 will be available in the future!

        • Zhengyi was unintentionally able to use Lord Commander Medal's Master Ability: "Determined Vigor". This is now fixed.


        • Notice

        • The minimum device specificaion for iOS are now as follows:
          - iOS 11
          - 2GB RAM

          If you have any concerns, you may contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>

          Thank you very much for your patience and continued support.





        • [Updated Nov 19]


          Unrelenting Gloom Player Title

          We have fixed the display issue for the Unrelenting Gloom Player Title for players who have obtained it before the November 14 update.

          However, players who have cleared the quest after November 14 may still experience issues acquiring the Unrelenting Gloom Player Title. This will be fixed on our Nov 21 update and will require players to rerun the event to obtain the title.

          In line with this, we will be extending the Unrelenting Gloom event until Nov 27, 23:59PM (World Time). We will also send out the following compensation to all players within 24 hours after the issue is fixed.
          - Alchemy Droplets x5
          - Event Skip Ticket x10

          If you encounter other related issues, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>

          Thank you very much for your patience and understanding.









          [Updated Nov 18]

          Alchemists, we have applied a fix to the following issues:

          ■ Memento Arduous Adventures - Experimental Home Run : Skill sequence issue
          ■ Missing Player Title
          ■ Data issue with Bud's Enlightenment



          Thank you for your patronage and continued support.







          [Updated Nov 16]

          We've recently applied a fix for the following issues:

          1) Character Model Textures
          2) Unable to Clear Quest
          ・Ch 1: Ep 1 [2-9] Journey to the Ruins
          ・Ch 1: Ep 1 [3-5] Invasion of the Phantoms
          ・Ch 1: Ep 2 [1-9] Forbidden Power of Darkness
          ・Ch 1: Ep 2 [3-7] A Mask of Justice
          3) Missing Hard Quest for Glanz

          We're still looking into the Game Data Download Error and issues for Android 10 users.

          We're sorry for these inconveniences, and if you still experience any of these issues, please let us know by sending a request to our Game Support team here: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>

          Thank you for your patronage and continued support.







          [Updated Nov 14]

          Dear Alchemists,

          We are aware that some players are facing issues downloading the game data. We are currently investigating this matter.

          For those affected players, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new</a>

          Thank you for your patience and understanding.









          Attention Alchemists!

          Please kindly take note of the following Known Issues for Version 5.0:


          • Multiple/Mass Buffs
            These buffs incorrectly show a text that it only affected a single unit although the effect is properly affecting all the target units. This will be fixed on a later update.

          • Milestones
            Milestone Completion Notifications appear twice for each Milestone. This will also be fixed on a later update.

          • Memory Access
            If players do not have a Memory Access, tapping on the reset button will not trigger a message informing that you do not have the item.

          • Trials
            The user interface will be non-interactable for some affected players when unlocking Trials for the first time. Kindly restart the game to resolve this issue.

          • Other Notes
            ■ Players will experience unit level decrement for units between Level 91 to 95.
            ■ Unit Level Requirement has been increased and we will send the following items for this update:
            2nd Anniversary Celebration Apple x90
            ■ Some devices with Android 10 may encounter an issue loading the game and we are now looking into this.

            • Should you encounter other related concerns, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

              Thank you very much for your continued support and understanding.






              We have fixed an issue wherein players were able to leave an Alchemia Port during the Raid period.

              Please kindly note that players should not be able to leave or get kicked from an Alchemia Port during Raid period.


              If you encounter any related concern in the future, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

              Thank you very much for your kind understanding.








              Please kindly take note of the following known issues updates:

              White Display Issue
              The white display issue encountered from Mobius Tower and Memento UI has been fixed. Thank you for your patience and understanding.







              • Trick or Flower
                There is a text issue for the Memento name in the EX Stage Quest Details which will be fixed on a later update.

                CORRECT: "Decompressing at Day's End"

                In addition, the EX stage was not increasing the Alchemic Boundary for the Event Memento "Decompressing at Day's End".

                This has been fixed and now working correctly.

              • Some players might encounter a white display issue from the following:
                • Mobius Tower
                • Memento UI

                Please be also advised that some players are unable to view some Event Milestones due to a display issue.

                The Event Milestone list can only display a limited number of Event Milestones. Those that are supposedly displayed at the bottom of the list cannot be viewed due to several uncleared Event Milestones.

                We kindly suggest to finish some Event Milestones at the top of the list for the latest ones to appear.

                Thank you very much for your patience and understanding.




                • THE ALCHEMIST CODE Team