News/cd9482f1-e072-5618-8d25-d867c97ab759 (2020-08-28)

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Known Issues - August 28

[UPDATED - AUGUST 28]

Dear Alchemists,

Please be advised that the summon rates for the following summons were incorrectly posted in the in-game news. We have fixed the announcement at August 28, 2020 01:11 AM (World Time) to match the intended summon rates.

CORRECT
■ Featured 10-Summon (Featured: Bertha, Kaya, Moa, Reido, Neica, Seida)

Summon Rates
5★ = 10%
4★ = 20%
3★ = 70%

■ Featured 10-Summon (Featured: Uzuma, Moa, Aswald, Tamamo, Lucretia, Eve)

Summon Rates
5★ = 10%
4★ = 20%
3★ = 70%


We sincerely apologize for the confusion and inconvenience this has caused. Rest assured that the actual summon rates have been working as intended.

Thank you so much for your patience and kind understanding.







[UPDATED - AUGUST 20]

Some players received an incorrect title for the Drill Through Your Limits event.

This was a visual issue which is now FIXED.

If this still occurs to you, our Game Support team would like to help you out.

You can send a request to them here: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>

Thank you for your patience and continued support.






[UPDATED - AUGUST 18]

Dear Alchemists,

We are aware that there are some players who received an incorrect title for the Drill Through Your Limits event.

This is a visual issue which will be fixed on a later update.



Thank you so much for your patience and understanding.




[UPDATED - AUGUST 17]

Alchemists,

The ["Extra Bonus!" Clear all Essential Daily Missions] Campaign has ended earlier than intended. For this issue, we will be sending out the items to all players instead.

For the August 13th to 16th mission rewards - Login from Aug 17th-19th to collect (set of items below will be claimable only ONCE within the duration)

· Event Skip Ticket x20
· Archive Access x4
· Alchemy Drops x20

August 17th, 18th and 19th - Login EACH DAY to collect (set of items below will be claimable each day):
· Event Skip Ticket x5
· Archive Access x1
· Alchemy Drops x5

Our sincere apologies for the inconvenience made. Thank you for your continued support!

- THE ALCHEMIST CODE TEAM





[UPDATED - AUGUST 15]



Greetings Alchemists,

The ["Extra Bonus!" Clear all Essential Daily Missions] Campaign has ended earlier than intended.

We are currently looking into this issue.

We sincerely apologize for this inconvenience, and we thank you for your patience and continued support.



[UPDATED - AUGUST 13]

Dear Alchemists,

There's currently an issue with the new Genesis Challenge Board Missions: “Defeat Normal Boss” and “Defeat Hard Boss”.

It will reset when a player attempts to clear a different quest instead of clearing the same mission continuously.

We are now looking into this issue.

As a temporary workaround, please clear the same quest continuously and claim the reward immediately after completing the challenge mission.

If you encounter any related issues, we highly suggest to contact our Game Support at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

Thank you so much for your patience and understanding.






[UPDATED - AUGUST 7]

Dear Alchemists,

Please be advised of the following updates to Known Issues:

Weekly Mission
We have lowered the points needed to complete the Weekly Mission from 500 & 800 to 200 & 400 for this week so that players can complete and obtain the weekly rewards. It will be back to 500 & 800 with the next reset on August 10, 23:59 (World Time).

Please note that the early Autumn Special Weekly Mission Reward - “Sinful Indulgence" will end on September 6, 23:59 (World Time).

PotK Coin Exchange Shop

Due to the PotK Coins being unavailable earlier than intended, we have extended the PotK Coins and exchange shop duration for 1 more day (August 7 00:00 PST to 23:59 World Time).



Developer's Challenge


We have fixed the Quest Mission from "No Death" to "Clear without mercenary". The skills issue for the quest has also been fixed.



Grand 4+★ Memento 10-Summon

Players were able to obtain “A Love So Tender” with a bonus "Greed Dike Relief" as previously indicated in the summon banner.
However, this is not intended and we have now updated the summon to give a bonus “Gluttony Relief” instead as of August 7 (World Time).
For affected players who summoned before August 7 (World Time), we will be sending "Gluttony Relief" x1 within 7 days.



Thank you so much for your kind understanding and continued support.





[UPDATED - AUGUST 7]

Attention Alchemists,
Please take note of the following updates to Known Issues:

[FIXED] Roxanne Job+ Icon Color

Roxanne’s “Vivacious Socialite” Job Icon previously had the wrong color gradient. This is now fixed.

Weekly Mission Reward Points

Weekly Mission Reward points have been unintentionally reset after today's update. We are currently looking into this issue.

Developer's Challenge

- There's a Developer's Challenge Quest Mission that cannot be cleared at the moment.

- The following Skills are not working as intended, and will fail to summon a unit:

Phantom Summon - Summons a frivolous captain of the Holy Guard
Phantom Summon - Summons a shrine maiden from Wadatsumi



We are now looking into these issues.

New info will be announced as soon as they are available.

Thank you so much for your patience and kind understanding.




THE ALCHEMIST CODE Team