News/d6014fdc-7f93-51a3-9caa-3284376e95ad (2020-04-01)

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Known Issues - Updated April 1

[Updated April 1]


Alchemists,

Please be advised that the current Vision Clear Quest will end one day earlier.

Previous/Original Duration: March 26, 12:00 AM - April 1, 11:59 PM (World Time)
Instead, the current Vision Clear Quest will end on March 31, 11:59 PM (World Time)

However, the affected Mementos will be featured on a separate Vision Clear Quest for 1 day on April 9th. Stay tuned for updates regarding this event.

Thank you for your patience and continued support.






[Updated March 26]

Attention Alchemists!

We are aware that some players are encountering issues logging to the game after today's update. In relation to this, players who have unlocked any of the following Enchanted Jobs for Peridot might experience the issue.

- Shadow Assassin [Night]
- Sage [Rozetta]



We sincerely apologize for the inconvenience this has caused. We are currently working to fix the issue.

Thank you very much for your patience and kind understanding.








[Updated March 19]

Dear Alchemists,

FOR iOS USERS:
Please be advised that you may encounter a visual text issue when attempting to sign in your Apple account. The correct intended message should be 'Unable to link account to Apple.

Further updates will be available in the future regarding this feature. We sincerely apologize for any confusion it may have caused.

Thank you very much for your continued support and kind understanding.








[Updated March 16]

Dearest Alchemists,

We have fixed the Mystic Tower Veda reset issue for a batch of players. The remaining affected players will receive compensation equivalent to the number of milestones they have missed when the issue is resolved for them.

For players who have cleared Floor 100 of The Mystic Tower Veda and are facing a reset issue, we highly suggest to contact our Game Support at https://alchemistww.zendesk.com/hc/en-us/requests/new. https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

We sincerely apologize for the inconveniences this has caused.

Thank you very much for your continued patience and kind understanding.







[Updated March 13]

Dearest Alchemists,

We are in the process of fixing the Mystic Tower Veda reset issue for affected players. Players who have their issue resolved will receive the following compensation rewards within 24 hours:

- Alchemy Drops x5
- Enlightenment Material 10-Summon Ticket x1
- Rare Evolution Material 10-Summon Ticket x2
- Gems x50


The remaining affected players will receive compensation equivalent to the number of milestones they have missed while the issue is being resolved for them.

We sincerely apologize for the inconveniences this has caused. Rest assured that we are continuously working to resolve this issue. If you are encountering any related concerns, we highly suggest to contact our Game Support at

https://alchemistww.zendesk.com/hc/en-us/requests/new. https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

Thank you very much for your continued patience and kind understanding.









[Updated March 12]


Dear Alchemists,

We are aware that there are a few affected players who still cannot reset the Mystic Tower Veda. We highly suggest to contact our Game Support at

https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

The team will be helping to reset the tower for affected players upon reaching out to us.

Thank you very much for your continued support and understanding.






THE ALCHEMIST CODE Team