News/f3ee3279-4ba6-5c51-b407-5df2211d05dc

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Known Issues - Updated February 28 [edit | edit source]


[Updated February 28]

Greetings Alchemists!

We have sent the appropriate rewards of the "[Weekly] Bonus Mission" Milestone Mission issue to affected players. Players who completed the "Essential Daily Mission 5 Times" will receive the following reward:

- Gem x500



If you encounter any other related concern, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

Thank you very much for your patience and kind understanding.







[Updated Feb 26]

Dearest Alchemists,

Please take note of the following updates to known issues:


  • Returning Player Rewards
    Returning players who logged in before February 20, 2020 had their ongoing Comeback Campaign interrupted. We will be sending them the appropriate rewards from the interruption date until Day 7.

  • Reward Vision Coin
    Rewards Vision Coins are showing unintentionally when fusing Mementos. We are currently working on a fix for this issue.

  • We sincerely apologize for the confusion and inconvenience these have caused. Kindly stay tuned to our social media channels for the latest updates.

    Thank you very much for your continued patience and understanding.






    [Updated Feb 21]

    Dearest Alchemists,

    Please take note of the following known issues as of Feb. 21:


    • Milestone Mission Issue - "[Weekly] Bonus Mission"
      Progress tracking for this Milestone is currently not working.

      As a temporary resolution, progress for players who cleared the "Essential Daily Mission 5 Times" will be tracked until "[Weekly] Bonus Mission" ends on Feb 26. Rewards will be sent accordingly to players who completed the requirement after investigation.

      The Milestone Mission will be closed on Feb. 27 and will be released once it is ready.

    • Season Pass for French / German / Spanish Users
      There was an issue in accessing the Season Pass for players with French / German / Spanish language settings. This has now been fixed.

    • We apologize for the inconvenience, and thank you for your patience and continued support.






      [Updated February 14]


      Greetings Alchemists,

      We are aware that there were some issues encountered related to the new Season Pass.

      We sincerely apologize for the inconvenience these have caused.

      As compensation for the issues, the following items will be sent to all players within 24hrs:

      • Alchemy Drop x10
      • Skip Ticket x200

      Rest assured that we will continue to improve this in future updates.

      Thank you for your understanding and continued support!



      [Updated February 13]


      Attention Alchemists,


      There was an error in the Limit Reached Bonus effect description of the memento "A Snowy Yearning" in our previous announcement. Please be advised that the Limit Reached Bonus effect is working in the game as intended. The in-game announcement will be fixed to avoid further confusion.

      CORRECT: Jewel Spent Rate Down when equipped on Eira or Lil' Ouroboros

      We sincerely apologize for the inconvenience this has caused, and thank you for your kind understanding.







      [Updated February 13]


      Dear Alchemists,

      Please take note of the following updates to known issues:

      ■ Suzuka Event Board
      All rewards are complete and you can now claim all the rewards.

      ■ Early Summon Coin Conversion
      We have sent the Summon Coins to affected players.

      Thank you very much for your patience and kind understanding.






      [Updated February 10]



      Dear Alchemists,

      Please take note that the following quests also do not award Season Points and are currently not counted for Season Milestones:

      ■ Quests in these categories:

      - Daily Quests
      - Key Quests
      - Event Archives

      ■ Current Events:

      - Unit Soul Shard Quest
      - Vision Clear Quest

      - The Advent of Phantoms

      - New Jobs Trial Field
      



      Thank you very much for your patience and kind understanding.





      [Updated February 8]


      Dearest Alchemists,

      We are aware that some players are still encountering issues with the Season Pass, and PvP. We're currently looking into the matter.



      Sincerest apologies for the inconvenience and we thank you for your patience and continued support.









      [Updated February 7]


      Attention Alchemists!

      We are aware that there was an issue with the Season Pass Milestone missions progress stopping at 49 or below. This issue is now fixed!

      We sincerely apologize for the inconvenience this has caused, and thank you very much for your patience and kind understanding.







      [Updated February 6]



      Dear Alchemists,

      Please take note of the following updates to known issues:

      • Season Pass Milestone Missions and Rewards Issue
        [FIXED] Unable to use 25-Elemental Shard Selector obtained from Premium Pass
        [FIXED] Unable to claim some rewards from Season Milestone levels
        [FIXED] Game crash when claiming various Season Points

      • Season Milestone Daily Missions Reset
        Some players have encountered an unintended earlier reset of Season Milestone daily missions. This has been fixed and the appropriate reset time will start February 8, 12:00 AM (World Time / PST) onward.

      • Premium Pass Level 6 Reward French Translation
        The Premium Pass Level 6 Reward for French users is currently displaying an incorrect item.
        CORRECT: [Season Pass] 5★ Unit Summon Ticket x1
        We are working on addressing this issue.

      • Premium Pass Level 18 Reward
        There's currently a display issue that shows an incorrect item quantity for the Premium Pass Level 18 reward. This will be fixed in the next update.
        CORRECT: Gems x1000

      • Please also be advised that clearing the following quests do not count for Season Points:
        - Vision Clear Quests
        - Event Soul Shards
        - Unit Trial Quests
        - Multiplay Quests

        We sincerely apologize for the inconvenience these have caused, and thank you very much for your kind understanding.







        [Updated February 6]


        Dear Alchemists,

        Maintenance has ended! Please claim the following compensation for the maintenance extension:

        - Alchemy Droplets x20
        - Event Skip Ticket x40
        - Skip Ticket x60




        Moreover, please be advised of the following updates to known issues:

        • Beginner Milestones
          [FIXED] There was an issue where the Beginner Milestone Missions cannot be completed. We have now fixed this issue and will be sending the appropriate rewards to affected players within 14 days.

          If you encounter any related issues, please let us know through our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new</a>.

        • Summon Coin Early Conversion
          We are aware that some affected players experienced unintended early conversion of Summon Coins. We are looking into this and are working to determine the affected players. New updates regarding this issue will be announced at our official channels as soon as they are available.

        • Emma Valentine Skin Set
          This skin set is showing an incorrect icon in the Secret Shop while its contents are correct. We will be fixing this issue soon.

          We sincerely apologize for the confusion and inconvenience this has caused.


        • Thank you very much for your patience and kind understanding.




          THE ALCHEMIST CODE Team